FAQs

  • NeuPath Physical Therapy does not contract with private insurances. Payment is expected at time of treatment. We provide out-of-network, cash-based services, because we believe insurance companies should not dictate the care you receive. As an out-of-network provider, we do not submit insurance claims.

    Here’s our NeuPath promise to you:

    Personalized One-on-One Care: Every session is a full 60 minutes with a Doctor of Physical Therapy. You’ll never be handed off to an assistant or tech.

    Customized PT Program: Your Physical Therapist will design a program tailored to your unique goals and needs, not just based on what insurance allows.

    Clear Pricing: From Day 1, you’ll know exactly what your plan will cost—no surprise co-pays or unexpected bills.

    Direct Access to Your Physical Therapist: Need guidance between sessions? You can reach out directly to your Physical Therapist for support.

  • Yes, but this depends on the terms of your insurance plan. Once your deductible is met, some insurance companies may cover the cost of services.

    Upon request, we will provide you with a Superbill for you to submit a claim to your insurance provider for possible reimbursement. The amount of reimbursement is dependent on your insurance company and specific insurance plan. If you plan to submit for reimbursement, you should contact your insurance company to verify out-of-network benefits, any requirements for reimbursement including preauthorization, and determine the best way to submit self claims.

    NeuPath Physical Therapy does not interact with your insurance company. However, if you need any help with this process, we’re happy to walk you through it step by step to ensure everything goes smoothly.

  • Yes! Many people are left with unanswered questions, little direction, and are often forced to rely on online searches that can be inconsistent or simply inaccurate.

    To help fill the gap, NeuPath is now offering 1:1 online coaching and educations sessions. These sessions are led by you, based on the questions you have and the areas you want more clarity around. The goal is to help you understand your diagnosis and feel more confident moving forward. Coaching sessions are:

    • Conversation-based and client-led

    • Focused on understanding diagnoses, nervous system concepts and common symptom patterns

    • A space to ask questions and connect the dots

    • Designed to support confidence and self-management

    This option might be a good fit if you:

    • Want clearer answers about your diagnosis

    • Have heard a lot of conflicting information and feel confused

    • Are already in care elsewhere but want more education and support

    • Are simply curious and want to learn more

    If this sounds like something you would be interested in, please contact us!

  • Yes - Telehealth is available to all Pennsylvania residents at this time.

  • NeuPath is not contracted with Medicare or Medicaid. As a result, patients cannot submit claims to Medicare or Medicaid for reimbursement.

    If you are a Medicare or Medicaid beneficiary, we are unable to provide you with medically necessary services.

    At this time, we are only accepting new Medicare and Medicaid clients for our wellness and coaching services. Please call or email us for more information.

  • Please email taylor@neupathpt.com or call our office to discuss pricing.

    We also offer a sliding scale structure to help make care accessible and ensure everyone can receive the support they need.